SHIPPING

Orders placed before 10:00am PST will generally be shipped out on the same day.*

Orders placed after 10:00am PST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). Clients will be notified via email once the order has been shipped.

*Please note that there could be a delay in processing Client orders on the same day if we encounter any issues with the billing information provided.

*We do our best to ship orders as quickly as possible but occasionally orders may take longer to ship out of our Fulfillment Center.  

ROUTE SHIPPING PROTECTION OPTIONAL PURCHASE DISCLAIMER

All customers are given the option of adding "Route Shipping Protection" to their shipment to ensure proper receipt.  Adding this extra insurance means Route will work with you in the event your package is not successfully delivered.  

Ookie & Lala will not be liable for any shipments that have shipped and been delivered and are later claimed by the customer to have been lost or stolen from the delivery premises after FedEx has officially completed and documented physical delivery of purchased item(s).  It is the clients' responsibility to safeguard the arrival of their purchase by adding the "Route Shipping Insurance" option if the customer believes that delivery to their residence may present any issues of becoming lost or stolen.

INTERNATIONAL SHIPPING

International orders must clear import/export regulations which could add to the shipping time and may delay delivery of an order.  Customers will be responsible for all costs associated with international shipments which may or may not include taxes, duties, and freight costs from 3rd party forwarders associated with the shipment of their order.

 

WHAT HAPPENS IF MY SHIPMENT IS REFUSED/CANNOT BE DELIVERED?

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Ookie & Lala and the customer will be credited for the product cost and tax, less shipping charges.  Client will then be required to place a new order and will be responsible for any associated shipping charges incurred.